Order placed on online dodo (which can be seen fro...

Order placed on online dodo (which can be seen from the receipt as part of the Yoox net a porter group) on April 1st. The 8 arrives the email that ensures that the package has been sent, actually on the courier tracking (TNT) is not so. 28 days have passed since the order and 21 days since the alleged shipment as well as a dozen of useless calls to customer service and as many emails. The truth is that the package does not know where it is but they do not care if the customer who has already paid (230 ) is involved. All this infinite ballet when it would be enough to redo the shipment (then where the other package ended up is a problem between them and the courier) or refund the customer. Incompetent or dishonest (or both).