Hi Essendon Mazda,

Hi Essendon Mazda,

I came to your place 2 weeks back for CX9 and Richard from sales team was fantastic with his service. After reviewing other 7 seaters in the market, I thought CX9 is good choice therefore I text Richard today for a test drive and he replied that he got day off. I have highly appreciated that he spent his personal time to reply my messages. He asked me to call sales team to book an appointment.

I called your sales number at 10:22 am and waited for 15 minutes for someone to answer my call. Finally the reception has attended my call so I informed about the test drive CX9. She said I can come today. I asked for an appointment etc and she said it s not required. She has informed that they may busy after 12 so have to wait. I said that s fine.

I reached to your place today at ~12:10 and have registered my name with the receptionist about CX9 test drive. She asked me to wait until someone is available.

I waited 20, 30, 50 minutes and almost 2 hours for sales team. I can see sales members are busy but didn t follow their waiting list. The receptionist was busy in looking her phone and didn t bother go and speak to sales team about waiting list. I reminded her 3-4 times and she continued to apologise about the delay.

Finally she was able to get sales person Peter. I told him that I am here for a test drive and he said he hasn t got demo CX9 sports model for test drive today. I asked for other CX9 model and he said he has to speak to manager. Then he gone inside one room and just came out. I was looking at him and he just gone inside the room, check key cupboard and came out. He didn t bother to speak to his manager. He came out and informed me come other time with an appointment.

I said I called this morning and asked for an appointment but your receptionist didn t book it. Peter didn t show his interest in business at all even after all these hazels. What a pathetic and poor customer service and there is no communication within your internal teams. I am very disappointed with your service today that I wasted my 3 hours because of you Essendon Mazda. But please look into this matter so other customer don t waster their valued time. GOOD LUCK..!!