Hotel was Great! However, The poolside service w...

Hotel was Great! However, The poolside service was the worst I have ever seen! It would take more than 45 minutes to get a drink! They need to change the ordering process. We had a family who was placing their drink order and I asked the hostess to include me in the order and I will pay separately She said she couldn't do that and would send someone else to take my order... How does that make any sense? I ended up getting my own drink... 30 minutes later the other family was still waiting for their order.