Ritianne Abohason

Review of Dunraven windows

I was approached by a sales rep during the Christm...

I was approached by a sales rep during the Christmas period whilst in a shop and although I said that I was busy he was reluctant to let me go, so I filled in a form saying I required a quote for a door. Big mistake. I was inundated with calls from Dunraven sales reps. Even though I said I had relatives over the Christmas period they were asking me to place an appointment. I did not and then avoided picking up the phone, also blacklisting the number. I started getting calls from different mobile numbers, and although I said I didn't have the money to buy at the moment, their sales tactics is to get an appointment at all costs. They ask questions as to whether you have a partner or are alone in the house which, to me, is already very suspicious to say the least. So I decided to ring the company directly to inform them of this and to see whether the calls were really originating from their company. The person who got my call said she would transfer me to the sales team instead of helping me by giving me the reassuring answer that the person who was calling me from a mobile number was indeed their sales rep. She then promptly hung up on me. Second time around I rang I decided that I would not go along with the appointment and said I was cancelling for all the reasons above. Once again the second person said she was putting me through to the sales team and hung up on me. Third time round, I was given the same answer so I said that I was not going to be transferred again and needed the cancellation to be put in immediately and my details removed from their system. It was only then that this person complied to my request, at least unless I find an unwanted visitor on my doorstop at the scheduled appointment time!
Dunraven, once a person shows reluctance to set appointments and you see that your calls are not being replied to or the phone number is blocked, please instruct your sales team not to ring that particular person from several different numbers. It is highly irritating and puts people on edge. I would have been a genuine customer once I actually would have needed a quote. Not anymore.