Darla Long Review of Omni Hotel Las Colinas
so I call this hotel and tell them that I want to ...
so I call this hotel and tell them that I want to book a room for October the lady quotes me a price of $148 a night with taxes. I told the lady that I will call back with my card information so that she doesn't have to sit on hold while I get my card and I immediately called back and got a different guy and was asked if I was quoted a price and when I said yes and told him the price that I was quoted by the lady and that I had just spoke with her maybe a minute ago he says hang on I need to speak with my supervisor. he gets back on the phone and tells me that there are absolutely no rooms available for them nights. so I hang up and call back and I get the lady that initially quoted me that price and she denies that it was her and then when I explained that I thought it was weird that I talk to somebody maybe two minutes ago that had given me that price she yells "well it's not my fault very rudely" and hangs up on me. so my husband calls back and gets the same guy that told me there were no rooms available and tells him that he would like to book a room for those same dates and is quoted a price of $320 per night. so then I call back and I get a supervisor and she tells me there is no rooms available at all for those dates. so here's the thing they quoted me the wrong price on there and then denied the quote and then told us there were no rooms available and then told us there were rooms available but for twice the price. my husband and I stay here every year and we paid the same price that we were initially quoted of $148 just last year. my husband's boss has booked the room through his company for several years previous to the last one and spent thousands of dollars at this place and never had this problem with these people. they have officially lost our business ruined a tradition that we have carried on every year for several years and we will no longer return to any of their partnering companies! GREAT JOB OMNI, YOU HAVE LOST GREAT BUSINESS FROM US AND ANYONE WE MIGHT KNOW!
Comments: