Ashlei Southall

Review of Renaissance Tulsa Hotel & Conv...

Purchased 2 Queen beds got one King. Good thing it...

Purchased 2 Queen beds got one King. Good thing it was family and we didn t mind snuggling. Gave us a rollaway and a day later we are still waiting on the covers, that family member got to freeze all night. Had 2 towels for 4 guests. Requested more told they were coming up. Called back 30 mins later and told they had no towels and housekeeping wasn t in. So no housekeeping at 630 or again at 700. Finally got a towel at 730. The shower pull did not work so water only dribbles from the shower head and the faucet. Called for maintenance told they were not in yet. After having to explain the story 3x cause the person on the other end kept talking to someone in the background and had me continue to repeat myself cause he didn t catch that . So it was a Spit bath for everyone!!! Oh then maintenance shows for a clogged drain! So I guess guest services was right he didn t catch that! Ice machine on our level did not work either. Feeling annoyed!