Mark Hamlin

Review of Bob Allen Ford

Updated Post: Bob Allen reached out to me promptly...

Updated Post: Bob Allen reached out to me promptly and offered to have me bring my car back in so they could spend more time on it and get it looking great. They seemed very passionate about their business and customer service. I will update this review and rating further after they finish making adjustments to my car. It's nice to know that they care about the customer's satisfaction well after the transaction. Most places would not. For that reason I will continue to take my car here because I know that if something isn't the way it should be they will happily work with me on it to fix any issues. If everything looks good after they are finished I'd be happy to recommend their collision repair center to others. I'll also post updated photos.

Original Post:
I went to Bob Allen because my insurance recommended them and they had good reviews on Google. My car was hit by a deer and needed both doors on the drivers side replaced, both quarter panels on the drivers side repaired, the front hood repaired, and a completely new rear bumper installed. It was approximately a $7000 job. It has been just a couple months since this work was done and already I can tell it was not quality work. As you can see on my attached images, the rear bumper does not stay latched to the body, the chrome stripe on the driver's door does not line up with the rest of the car, and the plastic seam on the window is popped out. Multiple seems on the panels do not line up well. I am happy with the paint job they did on all components that needed to be installed and repaired but the installation itself is not well done. It seems like it may have been rushed. Not what I was expecting from a dealership like this. At this time I can't recommend them or provide more than a 1 star rating. My car does not look like an accident never happened and I believe that's what you're paying for when you go to a body shop.