James Hatch

Review of Double Tree Sonoma County

Very disappointed. I travel quite a bit, l'm a Hil...

Very disappointed. I travel quite a bit, l'm a Hilton Honors member and in most cases I try to book Hilton properties when I can. I just returned home from my stay at this property and realized I have bed bug bites on both of my legs. So I called the property to tell them the issue and the response was, "ok we'll have someone look into it, sorry". Being a long time customer, I guess I just expect more from the Hilton brand with something like this, like a refund. Having bed bugs is a big deal in my eyes, but didn't seem to get that feeling from this hotel.