Rosalyn Collins

Review of Independence Car Retail Holdin...

I normally go to the one in University, but the o...

I normally go to the one in University, but the one at this location honored my free upgrade. I think I was there maybe 5 minutes and we were good to go. I didn't even get the gentleman's name that helped us they were so fast.

Edit: Brought the vehicle back July 1st around 1130. Realized July 2nd around 430 that I had left my tablet on the floorboard of the front passenger seat. I called and spoke to Ian he said the Equinox I had driven was already rented out but he would call the customer and get back to me. Nothing. The next day I called back, spoke to Ian and with a bit of a brush off was like I left them a message but they haven't responded yet. So I wait until the following week because it was the holiday week, I got someone else, explained the situation and he says the same thing and he would get back to me. But he also let me know that the family had not brought back the vehicle yet. Never heard anything. I call back again and speak to Casey, told him.the story, he looked through the records and at this point that vehicle has been rented out twice. I let him know the same as the other 2 gentlemen, my family and I went to the beach there was sand all in floor, they would have had to vacuum it out before the rented it. So either someone from Enterprise took it or the customer did plain and simple. Casey says his manager will be back in 45 minutes and confirmed my number...do you think I have heard from anyone??? I am beating myself up over forgetting the tablet in the first place. Honestly I don't use that one that much but it is still logged in to a couple of my accounts and it did have a password on it. Now I have to contact the police and also try to track it if the thief leaves it on long enough. I work 2 jobs and barely have time to breathe, but on principle alone this isn't over. This is just horrible customer service! Just beware!