Called and talked to a gentleman who scheduled an ...

Called and talked to a gentleman who scheduled an appointment to come out and check out a hot tub. He said he would personally be out to take a look. Took off work early so I could be home at 4:00pm when the appointment was scheduled. I called at 4:15 to see if someone was coming and the same person answered. I asked about the appointment and his response was, "Yea, that's not going to happen. I have two people sick today. Will tomorrow work?" I explained that I can't take off work every day on the off chance that they can make it. His response, "OK, I can't control when people get sick." I can agree there but you can control calling your appointments and letting them know if you can or cannot make it.