Zachary Tsu

Review of Volkswagen of Springfield

This is the most dishonest and impolite VW dealers...

This is the most dishonest and impolite VW dealership I've ever been to. I went to the service department to get my car fixed and the consultant was rude. They also charged much higher price for the same work compared to other car shops, e.g. wheel alignment. And when my car was fixed, they didn't even call me. I had to call them right before they closed and they unwelcomingly told me my car was ready. Right after I gave them a bad review because I felt the charge was too high, they called me saying that next maintenance appointment would be free. Jokes on them, I will never come back, neither do I recommend this dealer to anyone.