Roxanne Skinner Review of American Honda Motor Company, ...
American Honda HORRIBLE CUSTOMER SERVICE!! I purch...
American Honda HORRIBLE CUSTOMER SERVICE!! I purchased a 2019 LX Odyssey last week. Didn't think I needed to check and see if the armrests on the second row seats were included. The corporate website clearly shows armrests on the second row seating. When I spoke with the South East Regional Customer Service manager she informed me that Honda is within it's legal rights to have incorrect ( fraudulent) information about their vehicles. She was rude and dismissive. She referred me to the dealer that I purchased the car from, they are trying to figure something out, which I think is unfair since they don't manufacture the car or publish fraudulent images of what is or isn't included in their cars. You are probably wondering why it is that I am so concerned with armrests? My husband had cervical spine surgery recently and is experiencing a profound disability with his arm strength and motor function. Because of this it is very difficult for him to ride for long periods of time without arm support. BTW he is 6'4" and cannot ride in the front passenger seat because of his weakness and lost mobility of his neck. All I want is ARMRESTS .....
Comments: