Alan Benson

Review of San Diego Marriott Hotel and M...

The views are the highlight here, great if you hav...

The views are the highlight here, great if you have a bayside room overlooking the marina and boat traffic. The rooms are nice, ours was a good size but as others noted the bathrooms are old and small. Housekeeping is great, very thorough and friendly. Service in the restaurants is good but the food has generally been pretty slow to come out. I think that the staff mean well at this hotel but are either overwhelmed, under trained or both. Tried to call down one night when the pool side movie was extremely loud and waited on hold for nearly 10 minutes to speak to an operator. I asked for a manager to call back when they knew if they could turn down the volume which did happen but the Fernando the manager hung up on me mid sentence. No idea why, perhaps he had enough of people for the day... overall not a terrible hotel at all but there are others in the area that are better in my opinion.

Of note as well is that if you are a gold or platinum member you are not in for anything special here. The breakfast is limited to two people so if you have a spouse and say one child with you they will not let you in to eat. A very very rude employee at the entry will point to your voucher and say that s why we gave you that, it says two only. Look elsewhere, this hotel is done.