The entire staff at Mercy should be forced to take...

The entire staff at Mercy should be forced to take a customer service course. I cannot even explain in this review how little compassion or help I received from all the people I saw there for a bone I broke in my elbow yesterday.

It started off with the rude front desk check in person when I interrupted her from having an unprofessional conversation with her colleague due to me coming in with a broken elbow. I waited for the medical assistance to take my vitals. She (MA) was one of the most moodiest, unfriendly humans I have ever met. (You would think a person getting paid a decent wage would say something like is there anything else I can help you with while you wait) NOPE!!!! Don't expect that from Mercy.

I was sent to the back of the waiting room for over 30 minutes. The nurse finally came and sat me down and said someone should be with me shortly, ***1 hour and 37 minutes*** later a doctor finally came to me and said let's get you X-rayed, 22 minutes later. The X-Ray tech came, 45 minutes later the doctor said I have a Radial Head Fracture. The doctor said the nurse would put me in a sling and I would be good to go. The problem was, I waited another 30 minutes for the nurse. I asked a random medical professional walking by if they could do it. They did, I got my paperwork eventually and left.....All seriousness, if you're reading this you would think again a nurse or medical professional would check in and say how are you? Is there anything I can do to help while you wait? Sorry the doctor is taking so long. Instead of the medical professional talking in a loud voice to their coworker about something they say on Facebook yesterday.

NOW ON TO THE NEXT DAY: I called the ER front desk to ask a few questions to the doctor I saw about my fracture. The front desk someone said I don't understand why you need to speak with him, you need to call your primary care doctor. Being that my primary care doctor isn't available till next week I figured I would try contacting the doctor from Mercy that told me yesterday to call back if I have anymore questions, but NOPE.

LASTLY, I contact patient advocacy to explain my situation and get X-Rays. That was slightly better customer service, but their assistance didn't help and I was still unable to speak with a doctor or get my X-Rays. My experience has been terrible.

Mercy, if you're reading this please consider making your very well paid staff take a customer service course to help show compassion. Thanks