Sunni Barahona Review of Honda of Pasadena
Based on other dealerships and my own experiences,...
Based on other dealerships and my own experiences, this dealership definitely sales overpriced used vehicles. However, this became a minor problem once I spoke with the staff. I spoke with Lynn the "sales manager" and from the beginning he was hostile when I said "I get it it's a salesman job but taking advantage and suckering an elderly man to a bad deal is not nice" and proceeded to ask if there was any way I could return the car within 24 hours. He went on a rant talking over & schooling me on how my elderly father made the deal and next time before letting him come in by himself I should go. Aside from that there's several other things he said that were not appropriate. I truly hope his superior listens to the phone call. I got my honda in new century honda and they genuinely cared for the customer. The team was not pushy in trying to make a sale and even offered me a day to go home and think about it. Im no expert but I know good customer service. I can't expect his staff to be any better if their model is someone who HANGS UP ON CUSTOMERS. Although it's not a house it's still a big financial commitment that everyone wants to feel comfortable with. STAY AWAY IF YOU'RE NOT EXPERIENCED DEALING WITH SALESMEN.
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