Went there for our 25th anniversary. Had previousl...

Went there for our 25th anniversary. Had previously been on our honeymoon and was excited to go back, now I don't know why. When I called I asked if the only difference between the King parlor and King classic was the extra sitting room, she said yes. I proceeded to ask if it had a tub to which she assured me it did. When we arrived I was very disappointed as it was a small room with a very small shower. As we are heading ti the front desk I noticed a plate of UNCOVERED strawberries sitting on the floor. Ask about the room, they are at capacity but gave us a breakfast coupon that I thought he said would cover a wonderful breakfast buffet. He also explained that someone was on their way up to our room with our anniversary package. Ok, head to the room~strawberries still sitting there. Pout in my room for about 45 min and decide to hit the pool. Head down to the pool ~ stawberries haven't moved. Take half lap in indoor pool it was cool so we went to the outdoor pool which wasn't much warmer. Got in the hot tub as we were trying to enjoy we had this horrible stench come over as they were taking out the trash. The people in the pool were frustrated that there wasn't an outdoor bar tender. My nose starts bleeding and I have my husband grab a pool towel as I didn't want to drip in the pool. Go to the front desk, give them my towel letting them know I'd used it on my bloody nose. While there I asked if we were supposed to get strawberries with our package as they hadn't brought any up with them. He said he thought there was a mix up but would talk to the manager and get it taken care of. On the way back to the room since the strawberries are still there and there was a piece of paper with them I decided to see what the paper said and it was a note thanking them for booking the anniversary package. Sit in the room awhile, still disappointed, finally I decided to rinse the chlorine off and get dressed up for dinner. As we pass by the strawberries are still sitting there and we never heard back about our strawberries I stopped by the desk to see what he found out. He apologized said he'd been busy but would personally take them to our room and he'd talked to the manager and they were going to give us a discount. At this time I let him know about the strawberries, he thought I mentioned something because they were "taunting" us. I said no I'm telling you because that's disgusting and if they were mine I'd be pissed. He said maybe the people didn't want them, I told him about the note and he said they were training a new person and he must not have understood where they were supposed to go. I told him that we were going out and to put them on our desk, we came back to find them covered on the desk. The champagne and strawberries were very good, about the only thing.
Breakfast the next day I order milk and once I'm done I see something on the side of my glass, stuck on food and the wonderful breakfast was mediocre at best.
When I looked at our bill they hadn't given us an adjustment so I asked about it and was given just a 10% on over a $375 bill. I asked who the manager was and she informed me that she was in charge of the front desk. I asked for the hotel, she gave me John Mormino's card and I emailed him. The next day I received a request for a survey and Duncan Clements name was listed and so I emailed him. I called and left John a voicemail, called 2 more times and emailed him once more. I emailed Duncan a 2nd time with no response from anyone. We stayed the weekend of the 26th and I would have expected something before now considering I left them the same complaint.