Patricia Hervey

Review of Audi North Austin

Most recent experience was less than stellar. Serv...

Most recent experience was less than stellar. Service needed was a oil change, address tire issue and then inspection. Car was purchased certified from this dealer and had been driven less than 7k miles since purchase yet I was told the two front tires needed to be replaced. Total mileage on car overall was less than 14k....tires should not have been gone since most cars get 20k miles and upward on tires. Dealer kept car over a week bc I said tires were not good when it was sold as certified thus I shouldn t have to pay for 2 new tires. Resolution finally reached with me paying for one tire and they were able to get manufacturer to cover the other tire. Process took a week and son was without his car. Resolution was acceptable but amount of time and my having to force issue of why I shouldn t have to pay for both was not.