Mafalda Bernardo

Review of MSC, Inc.

I have never had anything bad to say about MSC unt...

I have never had anything bad to say about MSC until now. I sent an email at 9AM asking for detention charges on a reefer container. They NEVER answered me. Then I had no choice but to request detention through Monday 6/1 and they answered an hour later. I had to then tell them to include the detention charges through today since I did not receive an answer and they "FORGOT" to include them. Then I find out that the NY office was closed. Why wasn't I informed as an importer who uses MSC weekly?! I honestly think they do certain things on purpose, and for them to admit any fault is like putting teeth.
I have always had a good experience with MSC until now and saying I am disappointed is an understatement!