I stayed here for my birthday and a orchestra conc...

I stayed here for my birthday and a orchestra concert. I arrived with my family after work on a Friday. We had plans for dinner which was going to be late, unfortunately. However, we were also meeting friends and when we arrived (be aware that valet per day is $41 per day) my husband checked in our luggage and we waited at the bar to get a snack and drink. When we arrived to our room our luggage was still not there. We called down and were told they would bring it up right away. After another 30 minutes we called back down and was transferred to another line, for which, noone answered. I called back and could not get anyone to answer. I eventually had to go down myself and was told they only have 2 people working. I spoke to the manager who offered to wave the resort fee of 30 per night and the valet parking fee. Needless to say we ended up having to eat at the hotel because the kids had already fallen asleep.
When I checked out...the manager who waved the fees was not there and I only got the resort fee waved. He did not wave the valet fees. Many other hidden fees such as breakfast was 35 per person including kids. Just be cautious with promised amenities as they do not stand by there word. I gave it 2 stars only because the facility is nice, however, the service is by far the worst of any Hilton I have ever stayed at.