I have always liked coming to this Toyota because ...

I have always liked coming to this Toyota because they are usually quick on doing the service to my car. I tried going to Thousand Oaks once and they didn't not give good customer service. So I came back here, I was told it would be a 1-1:30 hr wait...which is the usual time they take, I ended up waiting almost 3 hrs, not only they took much longer than they should have, not to mention I had an appointment but I had to go to work afterward and ended up being late. I live in the valley and drove out here because I liked the service. Looks like I will have to go to another toyota in my area..This would be the first time I leave unhappy from this Toyota