Diana Cruz Review of The Roomstore
Went in to purchase living room, bedroom and dinin...
Went in to purchase living room, bedroom and dining set with my sister during her transition. She was ready to pay upfront, however NO CUSTOMER SERVICE was provided in the main show room. Disappointed as my sister new exactly what she was buying. Easy Sale! However, Maria Aguirre from the outlet section of R2G was on point! Great personality, provided excellent customer service and did her very best to try to help us purchase items from the outlet. We wanted her to assist us with the sale in the main showroom, however, showroom products can not be sold by an employee in the outlet section. Spoke with Manager to see if she can further assist us, to allow her to receive the commission and was told no, but then they were interested in the sale. Disappointed with their policy went to the CYPRESS R2G and Vikkie Giovanne was amazing! Maria we truly appreciate your hard work!
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