Serrita Hill

Review of Biscayne Bay Marriott Hotel

I travelled to Miami on a trip for work. The hotel...

I travelled to Miami on a trip for work. The hotel is located in a good area and offers great views of the water. The room was clean and the hotel offers pleasant amenities. There are several nearby eateries and its pretty easy to get around. The staff needs a little help though. When I checked out I noticed a few things were wrong with the charges on my account. I checked in as tax exempt and I was still charged. I was also charged for long distance phones calls. I completely understand things happen so I did not make a fuss about it, I figured I would call and get them to make the appropriate changes. The very next day (Saturday) I call explain the problem and the customer service attendant ensures me she made the changes. I asked for an updated receipt via email and never received the receipt. The next day I call and they redirect me to the accounting department. No big deal.. I leave a message and wait a few days for a return call. I never received a return call so I called back with the same problem. I am transferred around the hotel and given yet another voicemail for the accounting department. So I left another message. I asked for the manager explained the situation to him and he vowed to deliver the message to the accounting department. Here we are almost 2 weeks out.. I am still waiting for a return call. Moral of the story is don't check out without reviewing your receipt.