Eliana Ramsay

Review of Lexus of Maplewood

I just moved back to MN after 2 years living out w...

I just moved back to MN after 2 years living out west and was completely shocked of how Lexus service degraded at Roseville MN location. I was hustled, misled, ignored and patronized. I was offered grossly overpriced test. When I declined I was greeted with a smirk and I had to personally create alternative testing procedure on which Lexus associate Tom -reluctantly agreed. And when he presented test results in misleading form- implying work necessity until I pointed that it is not in critical or even recommended section on printed form. Only then he backed-up and noted that it may be annoying during the drive. The repair recommendation started at $1200. The whole experience was nothing more than old fashion used car dealership. And even that now a rarity. Most of them are much improved. I m very disappointed and wondering what happened in short 2 years to that location? Any one experiencing similar changes?