I have received sub-standard customer service. Let...

I have received sub-standard customer service. Letters never acknowledged and queries/problems never brought to you promptly. Completely fed up of ringing to get updates. 7 months on from a no fault claim I'm still waiting to get reimbursement for costs paid. I can only think that they do so many claims they don't have adequate time to deal properly with the cases. I would change insurers next time so that they are not the solicitors appointed through legal expenses cover.