Sherilyn Reyes

Review of Mindful Behavioral Healthcare

It's all about the money and not about caring at a...

It's all about the money and not about caring at all. My intake was fine. $10 copay and wait was 10 minutes. I make an appointment for med management. Went to the appointment, $10 copay, and waited 1 and 1/2 hours to where I was late to work. Thanks for that. Appointment was 10 minutes and out. Make an appointment for a month. Unfortunately my husband lost his job. I have to reschedule because money is extremely tight. They tell me I have to pay my balance or any amount before I can get a new appointment. I pay $20 and call again. Finally got an appointment for over a month out. I later call for multiple days asking for emergency refill until next appointment because I will run out. Took over a week before the refill was sent and I was already out of meds.

Appointment is coming, my husband still doesn't have a new job, money is getting even more tight but I need to see the psychiatrist. I pay a little more on my balance so I wouldn't have a problem. Get to the appointment and I'm told they want me to pay the price of the appointment in full. Not a copay like last time. Say it's because my insurance rejected it. I call my insurance and they say there isn't a claim at all and that the office is allowed to charge me a copy or ask for the office visit in full if they want. Mindful Behavioral didn't want a copay for this visit because they wanted me to pay my balance and didn't trust that I would pay this office visit as well. I am extremely stressed out. I have very little money and a high chance of losing my new home but money is all they want. So I left from that appointment trying not to cry because I told her I can't do the entire office visit payment in full. I was ready to do that copay and receive the bill in the mail as I have been doing.

That was on Wednesday. Today, Friday, I call to try to make an appointment so I can pay my balance over the next month because I know it's going to be a month before they can see me as it always is. The guy who talked to me had THE RUDEST attitude. He says a manager has to approve an appointment for me because of my previous reschedules and I try to explain what happened on Wednesday. He says I have to pay my balance or make a payment arrangement which I said I was paying with each paycheck as I was able. He says I was advised last month when I rescheduled to make a payment arrangement which is not what happened. The agent who rescheduled me said she would put a note so that they could discuss a payment arrangement with me when I went to my appointment on July 31. A payment arrangement was not discussed I was told to pay the entire office visit in full and if not then I'd have to leave so I left.

So now I will be running out of medication. You don't know what someone is going through and if you're going to work at a mental health office, you need more compassion than any regular office. This agent nearly pushed me to the edge because I am not doing well mentally at all with my current situation at home. You could push someone to finally ending it with that sort of attitude. All I wanted was to see my doctor, renew my medication, and talk to someone who cared about me. This office does not care about me because I don't have money to prove I'm worth caring about. This is literally what I feel, that I don't deserve care and that you'd rather my mental health push me to a dark place because of money.

On top of that, a therapist was calling for another patient on July 31 and it took him a while to respond. She and the front desk person were rolling their eyes and talking bad about him. Turns out it was a guy in a wheelchair. I don't know if I want to return thinking about what trash has been talked about me after I had to walk away from the appointment. Unfortunately I don't have anywhere else to go because, again, I don't have much money so going to a new office would be more expensive than trying to continue here as an established patient.