michael J Yacksyzn II

Review of Heads Up Guidance & Wellness C...

This place is in a rundown strip mall and has yet ...

This place is in a rundown strip mall and has yet to let Google maps know that they have moved, this is not the right location. The makeshift waiting room was dirty and this place clearly doesn't practice any social distancing or sanitizing procedures on a regular basis or ever, no hand sanitizer anywhere or no madks required. After the initial session which was an extended intake of repetitive questions, I left feeling a lackluster experience and felt my therapist was disconnected the entire time. I never made it to the second session because the wonderful receptionist marked me as a no-show as I sat in the waiting room. She asked if I wanted to reschedule but in the poor performance of already being there, I knew I should never return. There is no sense of urgency and there is not much in customer service due to inexperienced staff members. There are much better places in Las Vegas take the Heads Up and head elsewhere They are not in the business to help people just collect that insurance money.