I had the worst experience with the service at Roa...

I had the worst experience with the service at Roadsport Honda. Avoid at all cost. I bought a new set of winter tires from Honda and installed it there. I had an appointment, arrived on time, and waited there for 3 hours for them to install winter tires. After I arrived home, I realized they forgot to put my summer tires into my car. Did not apologize for their mistake at all. I wrote a complain to them and the management did nothing about it. Second time i went back was for the FREE oil change program they offer. I drop off my car and was informed to wait for them to call, approximate wait time was one hour. I got the call 4 hours later. Extreme long wait time! This was during covid 19, i notice two of their staff was not wearing a mask when dealing with customer. I understand the need to take it off for a break but please put a mask on when talking to customer. I will not bring my car in again.