The car was great. Had some existing dings, by gre...

The car was great. Had some existing dings, by great condition and good experience. Car was inspected and found not to meet standard and was cleaned and washed before being turned over to us. Really, appreciate that kind of attention. The car wasn't ready when we first arrived even though scheduled in advance. Only enough staff in the office for one of 4 terminals. Both priority line and non-priority had to share same service. We were non-priority, but this would cause me some concern as a frequent member. Wait ended up about 30 minutes. Partly in line, part waiting for the car to be made ready. Timeliness would have been a problem if I was on a schedule.