Denise Hanna

Review of Steigenberger Aqua Magic Resor...

My husband and I booked this hotel for a vacation ...

My husband and I booked this hotel for a vacation after we had an amazing experience in Steigenberger-alcazar in Sharm el Sheikh. We thought that Steinenberger Aqua Magic was the same company and we could expect a similar experience. Oh how wrong we were! The only positive thing that happened from this hotel was the fact that they allowed us to check in early.
I want to start off by saying that we were aware that there may be some cut backs due to being closed for Coronavirus for a few months but what we got was unacceptable by all means.
Our first and biggest issue with this resort was the food. The buffet was absolutely disgusting. Lunch was always left over food from the dinner the day prior and dinner was always undercooked and taste horrible. We were forced to live off soft drinks and fries for our entire 6 day stay. One night we asked to speak to a food services manager. They directed us to the "head chef" that was serving food on the buffet line. He was dripping sweat from head to toe. It was stomach churning to see someone in that manner serving us food. The manager at the reception offered us to eat at the a la carte restaurants for the reminder of our stay. (We are allowed 1 visit to each of the restaurants). Both restaurants were rated about a 4 out of 10. Slightly better than the buffet but still major issues. The silverware and cups were dirty. After trying both restaurants we informed the reception manager which restaurant we would like to eat at for the remainder of our stay as promised. He told us that unfortunately there are no reservations. Back to the buffet it was. That night my husband inquired the gentleman standing at the carving the station that he would like some roast beef ( according to the sign indicating theres roast beef and lamb). The server tells my husband that there is no roast beef and that the sign is there for decoration. He later approached the drinks station where he requested a beer. The server pulled an open can of beer from the fridge to serve from it. Needless to say, we didnt eat much on this trip.

Our next concerns were with the hotel upkeep. The minibar consisted of only water and soda. They even took away our soda cans after 2 days. Housekeeping did nothing in the rooms beyond making the bed. Nothing was cleaned. Even our beach towels were not replaced. Every day we had to call in the morning to request fresh towels. The pharmacy and clinic on site on the third floor had droplets of old dried blood on the floor. The blood was like a trail that stretched from the clinic to the pharmacy.

Lastly, the beach. The servers at the beach were all wonderful except 1 man by the name of "Momen". He was serving an older woman and her husband seated next to us. He went to the beach bar to retrieve their drinks when my husband (also getting us food and drinks) overheard him talking to his colleague. The colleague asked in Arabic "who are these drinks for?" Momen replied in Arabic with " that b**** over there and her family". That is no way to speak about guests.

Weve traveled to many great resorts and have never seen such disgust. We were asked by staff, on a daily basis, how our stay was. We would tell them of the issues we were having and nothing was ever corrected. No one from the staff tried to fix situations to allow us to enjoy our stay. We will never be staying at this hotel again and will never recommend it. If we can, we give it 0 stars.