While it has everything to be one of the most rate...

While it has everything to be one of the most rated and outstanding hotel of Phuket paradise, fails significantly on several aspects.<br/>First the highlights:<br/>Committed staff aiming to ensure you have a good and pleasant stay, always kind to help and support on whatever request you may have.<br/>Great infrastructure, private beach, etc<br/>Try to enforce a policy to avoid early bird people to block chairs near pool putting books, towels or other objects.<br/>Three main restaurants, Italian, Thai and Beach Grill.<br/>Now downsizes:<br/>Not fully addressed for families, lack of activities, no one cheering up guests, lot of improvements to be made here.<br/>To have a full relaxed experience with family (2 adults + 2 kids) opted in for all included option, quite very dissapointed afterwards when comparing with another known resorts on other countries. Following some examples. Not everything is included mostly on beverages and some items on restaurants, it's not clear what's in and out of package and if you don't ask you will not receive a correct menu for your package. This could be corrected just by simply implement a bracelet scenario which employees will know in advance guest profile.<br/>Lack of staff around pool service and surroundings, i.e. After waiting for 30m to find someone to assist on my order near the pool, had to cross pool to order a drink and get back to my chair. For every order made you must sign a paper, per instance had to get out of water to sign receipt. My kids were not autonomous on getting juices and food, either because I have to sign or because food and drinks qiosks are open just a couple of hours. Yes, after 11pm there's nothing open, no 24 hours food quiosk open. <br/>There's discrimination on who can and can't eat on a specific place, example, on lobby it's only allowed to eat those who have not all included package... Non sense!!<br/>Could add some more inputs, however believe this is enough.<br/>Again, Mariot is a great hotel chain, in fact one of the biggest, why I got very dissapointed. With some improves believe can be the best, hence I'll return