Be careful with their service department.

Be careful with their service department.

At some point, the motor, regulator, and switch controlling my driver-side window all burnt out. I was quoted over $1,000 to fix it. Approximately $700 in parts and $300+ in labor. I also paid a $130 diagnostic fee just to get this estimate. Ultimately, I was able to purchase the parts on Amazon for $85 and do the job in my driveway. It took me 45 minutes. Also, while my car was in getting the estimate the driver-side door was scratched. I was told by a rep that they'd order me some touch up paint and that they'd call when it arrived. I never received that call and the service manager has made no further attempt to fix the damage that happened on his watch. I never received a call back from the service manager when I called to lodge my complaint and had to call back myself several days later to get him on the phone.

A separate issue: My Tire Pressure Monitor System light has also been on for some time. I was told by Sansone representatives on several occasions (while the car was in for oil changes) that the cost would be hundreds of dollars to replace the sensors. I had my truck at the local Mavis Tire and they reset the sensors, fixing the issue, for a mere $24. Why wouldn't Sansone at least attempt the same simple fix? Is it because they wanted to sell me unnecessary and overpriced replacement sensors?

I used Sansone's Quick Lane service center for my vehicle's regular maintenance for several years. The service was always prompt and professional. I never thought that they'd be playing these kind of games and I'm profoundly disappointed to learn about their attempts to take advantage of me. I can't imagine how much money they've made by overcharging like this. It's shameful.