Awful Hotel, dirty rooms, rip-off parking scheme

Awful Hotel, dirty rooms, rip-off parking scheme

Avoid Avoid Avoid this hotel! I cannot stress this enough. The whole property is rundown and looks worn. When I arrived at my room, there were plates and glasses from the prior guests outside my door. Inside the room, there were blood stains on the wall under the desk. The room was NOT quiet and felt cramped. In the garage, the gates are broken and self-parking is only available on the 6th floor or higher and the elevator back down to Floor 1 has not worked for weeks.

Also, be on the lookout for Hotel Derek s parking scam. I self-parked in the garage. The entry and exit gates to the garage are both broken and left in the up position. There is a small sign informing parkers that they need to provide their vehicle information to the front desk so you can pay for parking. It s tiny and I did not see it when I arrived at the hotel late at night. I parked on the 8th floor, and then had to call the valet for a ride down to the first floor since the elevator was still not working. When I checked in, no one asked me if I parked a vehicle in the garage. I didn t think anything of it. Then when I checked out, I had to wait on the valet to drive me to my vehicle on the 8th floor and then discovered my vehicle had been "booted" and a sticker placed on the window by security since I did not pay for parking. The sticker advised of a $100 fine. The process of getting the boot and sticker off my vehicle required several trips between the 8th floor of the parking garage and the front desk and took more than an hour to resolve. I missed my flight home because of this fiasco.

So what could the hotel do better? Provide a room without blood stains and without food and glassware from prior guests outside my door when I enter my room. Provide working elevators in the garage. If you are going to charge for parking, make the process transparent and the front desk should ask whether you parked in the garage. I will NEVER stay in this hotel again.