Darrin F

Review of Champion Jeep

What a disaster!! First time my truck was brought...

What a disaster!! First time my truck was brought to the service department for recalls and the service manager treated my mother-in-law and father-in-law as if they were a hassle. Totally unacceptable behavior and worse yet it came from multiple employees.

Not being one to jump to conclusions I didn't write a review and just chalked it up to someone having a bad day. Second time to the service department is not any better. I am bringing my truck in to have the mirror replaced. A mirror that was broke when I bought the truck last summer. At the time of purchase it was written in the paperwork that Champion Dodge would replace the mirror. When the mirror comes in, sometime in the fall, the salesman calls me and says the service department will get ahold of me to schedule installation, this never happens. Fortunately for me I get a call in regards to the recall work and mention the mirror issue. After some run around I am told they found the paperwork and will honor it. Schedule my appointment for 9:15 on Saturday morning. Upon arriving I am told that it will take 1.5 to 2 hours to complete. Seemed a bit much for a mirror replacement but the wife followed me down so we could do some shopping in he mean time. When I arrive back to Champion, at 11:15, I tell the young man I am there to pick up my truck. At this point, to zero surprise, my truck has not been touched and still sits there with the busted mirror. At this point the scramble is on to try to rush and get the mirror on. By 12:05 I am out of there and will never be back.

Interesting observations made during this whole process.

1. The young gentlemen who worked on the truck and the young gentlemen who first realized the mistake were seemingly the only ones who cared and were apologetic for the mistake.

2. The service manager was worried about lunch more than managing his service department.

3. Think about changing your sign on all the windows to "We want you very UNsatisfied."

Lastly thank you for the one and only vehicle that we as a company will ever purchase from you. Putting 20 vehicles on the road a year and replacing three every year can be a challenge but expecting at least decent customer service isn't a lot to ask.