MOHAMAD SHAHRUDIN

Review of Patroids

At 1120hrs, I book grab from block 24 Marsiling to...

At 1120hrs, I book grab from block 24 Marsiling to Khoo Teck Phuat hospital. Reason my mum complained headache and vomitting. I had an extremely bad experience with Driver. After pick me up, on the way to hospital, he stop and said he cannot continue the journey. Reason, if she vomitted in the car, there will be problem cleaning. But my mother have a plastic bag with her. After we drop off at the main road along admiralty park, I ask her to sit at the pavement and hail taxi. Unfortunately, she collapsed. I have no choice but to call ambulance service. The journey did not completed and there was a credit card charged. I used to love Grab, I am Gold member. But lately this driver that I have been assigned to have been either horribly unprofessional or just plain lacking of customer service skills. It is inconvenient to me and I want service recovery. Thank you.