26 December - 30 December 20/ Aqua Paradise

26 December - 30 December 20/ Aqua Paradise

Let me first start by saying that the property was very attractive, the rooms were nice, and the appliances were very well taken care of.

However, the lack of efficient administration from your associates was not great. We had booked this vacation months in advance, it was not cheap. When we got here, the power was on but soon turned off around three in the morning. We called several times in regards to the power being off only to be reassured that we were getting power within the next couple of hours. We had also just bought 750$ worth of groceries in the fridge, just to have it go bad. We received no restitution for this. The power never came on and we never got any type of accommodations for the problems that we faced. No generators with the house, no new house, nothing.

Not to mention, when talking to the staff about our problems, they actually laughed at us while we were explaining our problems to them. Again, this place is not cheap, we expected the best for what we paid. We did not get it. Our complaints were valid and the staff did not care, they cared about the money in their pockets and that s it.

Lastly, as we watched other houses leave, we decided to stay only to watch the houses that had just had there occupants leave filled only hours later. I think this shows just how incompetent and money hungry this company is. People would leave due to the power outage just to have the houses filled again. Some of our new neighbors weren t even told of the outage and were told that their houses were ready without problems. Lies.