I have been a member for over a year now and me an...

I have been a member for over a year now and me and my boyfriend would come and swim every now and then, but working 80 hours a week it s hard to actually go, so I have been basically donating they say lol however my last withdraw from my bank I noticed it was $12 extra than usual. I decided to call and find out what s wrong, they stated that it was returned from my bank because of insufficient funds. I have navy federal mind you. I called my bank immediately and gave them the date and time that this ymca gave me when they tried to withdraw my membership fee and surprise, my bank told me I was never overdrafted or didn t have enough funds. So I called their customer service with them telling me I would have to prove that I had sufficient funds, no problem! I called my bank again and received my bank statement of that week and politely emailed them my statement proving that I had enough funds. I was told I would get a refund of the $12 or get an update from their director. It s been 3 weeks and absolutely nothing from them... disappointing and will probably go elsewhere... poor customer service. But I won t give up on my $12 that is basically a whole hour of me working that you are stealing from an honest person, even my bank called y all scetchy ... sad!