We were in town for a family members' funeral and ...

We were in town for a family members' funeral and needed to drive the last 3 hours to the destination city. We selected this company because my mother-in-law liked them. The experience was so awful, that my husband who is really laid back even said we will NEVER rent from this company again. Sorry for the wall of text but let me go through our experience....

-I signed up for their rewards so that we could get the added spouse driver for free. I did this a few days before we arrived. The woman looks at my reservation and says she doesn't see I'm enrolled in rewards and that it takes 78 hours to get in the system. Seventy-eight... really. She wanted $15 a day for this. Enterprise offers this free rewards or not but I did research it for Dollar and took the necessary steps to be eligible.
-She offered the insurance. I advised her we already had purchased the insurance with the rental. She said that did not satisfy Texas minimum insurance requirements. I advised her that I had personal car insurance if that was in fact the case.
-She offered the prepaid gas. As I was looking up gas prices in the area she added the prepaid gas and shoved the rental agreement and pen towards me in an attempt to sign agreeing to the $40+ in prepaid gas. Their gas was $2.72 or something and GasBuddy said area prices were $2.14. She was irritated when I made her remove the gas and reprint.
-Speaking of gas, after she reprinted the non-prepaid gas rental agreement she said we had to put gas in the rental on the same day we returned it within 10 miles of the airport and keep our receipt as proof. Why we needed to get gas within 10 miles; she said it was because you could drive 70-80 miles in the car before it would go below Full. I can guarantee you we did not drive 80 miles before the tank went below full on the way out.
-When we arrived back we gave the receipt to the woman checking us in - she told us she didn't even need to see it; then when we explained why we were giving it to her she said that was not a policy. Go figure.

I get their job in retail is to up sell but outright lies during each part of the process?!? Ok - we will be going back to Enterprise or Hertz next time.

I will give them credit though for having an adequately staffed service desk and a wide variety of cars. In addition, the process was quick; the interaction with the woman giving us the car (checking out?) took less than 20 minutes from start to finish. And the woman checking us in - took less than 5 minutes.

Any management reading this that wants to see our reservation (maybe to retrain your staff) we picked up the car on 11/21 and returned it 11/24 Rental Record 173869721.