Sara BenIsaac

Review of Landy's Chemist, Lemongold Ltd

The gentleman pharmacist and homeopath here is ver...

The gentleman pharmacist and homeopath here is very helpful and courteous. The older lady is the opposite. Very offensive, schoolmarm attitude. A horrible experience - was told off for using makeup testers, she said I could not come in there just to make up my face, and the testers could only be brushed on the hand. I apologised for using the brush (which I thought was there to be used!) on my face and went to try something else (not using a brush) whereupon she raised her voice across the shop, repeating what she had told me and saying she had told me off several times - when in fact I had been prepared to buy that item and just wanted to make sure of the colour. I am quite happy to comply with requests but I don't go into shops to be ticked off and humiliated. I was quite shocked as I am a regular customer here - or rather, was. Never again! Any other cosmetic counter assistants encourage customers to try out the testers where they are to be used and help you choose. Went straight to Boots and asked if I could try a tester eyeshadow on my eyes and was told pleasantly 'Of course you can, that's what they are there for!'