Jill Bounds Review of Embassy Suites - Vanderbilt
Served a margarita make of sprite, tequila and a w...
Served a margarita make of sprite, tequila and a wedge of lime squeezed in it. Served a banquet with no salt and pepper on the tables. Asked for some and were brought one mismatched set that all tables had to share. Didn't serve water or tea until meal was almost eaten. And you had to pick: water or tea. Not both. The actual hotel rooms were nice. The shuttle driver was extremely rude. We asked for a step for an injured member of our party. Was used to enter and started to leave without bringing along. How was she supposed to disembark? Then he got mad when we asked to take the step. Pulled out of lot, did a u turn at too fast a pace and picked up stool. At our disembarkment location, placed steps half in and half off the curb. Did not drop off at Music Row. We asked which way and he sent us around two city blocks the wrong way to a big circle almost where we started. We were just around the corner. The driver just was mad we asked for the step stool. And we were never mad or talked mean to him. We heard other guests complaining about the driver as well in two occasions. It wasn't just us. The front desk did apologize.
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