I bought 2 2013 Mazda 3's, one for my wife and one...

I bought 2 2013 Mazda 3's, one for my wife and one for me. The buying experience was pain free and easy. Last week I noticed some paint coming off the hood of the wife's car. I took it in expecting them just to fix it up since we have only had the vehicle for 1 1/2 yr. A front desk women and manager came out took a peek and said this is tree sap damage and they aren't going to cover damage. I didn't say anything because I was in shock. I also am a disabled veteran that suffers from severe anxiety so I am very soft spoken now.
I took the car to a body shop and they laughed about it being tree sap damage. They said that this hood had been painted before and that this is paint failure. When I took this information to Mazda they told me that only one person can approve this being fixed and they only come in once a month. So here I wait for a call from Mazda saying bring it in. I know I will end up having to drop over a 1000 dollars on a brand new car. All I wanted them to do is the right thing. I highly encourage anyone to shop anywhere else because dealing with this is just so frustrating and ridiculous.