Tabitha Palama

Review of Heads Up Guidance & Wellness C...

Rude front desk. Couldn t even set up an appointme...

Rude front desk. Couldn t even set up an appointment she asked for the ID number, it clearly says on my card the id number and group number they both have letters. She said it should all be numbers. Mind you I just left my primary care and gave them the same group and Id number and they had no problem. This is not my first time giving that information out. When I asked if I could give it to her to try it. She ignored me until I said hello? And she said when you re ready, with an attitude. I didn t even set up an appointment. I just said thank you and hung up. Every number... the group number, ID number and member ID number all have at least one letter in it. I m sure they are great therapist but first impressions happen from the person you have sitting in the front. They can make it or break it for a business. She broke it from the moment she answered the phone you could tell everyday is a Monday for her. Unprofessional and rude.