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Shaun Burgett

4 years ago

We purchased juva wood flooring from this company ...

We purchased juva wood flooring from this company and let one of their installed company's (legacy installation) do the job. They rushed the job as well told other installers the wrong thing to do with the floor . The first day after the install my 5 year dropped something on the floor a chipped and scratched it. We was told by Chapman's as well as legacy that this floor was scratched proof water proof and pet proof. After 2 weeks the floor started to buckle all over the house, we called both places and legacy came an pulled all my base board off the wall and destroyed the walls and base board. They did get the floor to lay down but left my base board and paint destroyed. With every little movement my son makes on the floor it scratches. Not to mention the installer never leveled the floor and it is buckling in several places again. Chapman floor refused to do anything and so did the Installer. No one will return my phone calls to try to resolve this. I wouldn't send my worst enemy to do business here.

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