Sumaiya Dewji

Review of Audi Beverly Hills

My husband and I called to schedule an appointment...

My husband and I called to schedule an appointment with a man named Shaun to test drive an S4. Over the phone the dealership said they had the specific car in stock and we would be able to test drive it. Upon arriving, 'Shaun' was not present, instead, a lady named Michele helped us. She was the rudest sales person I have ever met! She was inattentive and made us feel like she had better things to do. Her mannerisms were insulting and she rolled her eyes and made us feel unwelcome with her body language. Even though we came in with a 2 year old 60k car she told my husband he should just go look at a Volkswagen. She insulted the type of car we are driving currently, a Lexus RC 350, and basically told us we weren't going to find a car we wanted at our price point even though my husband specifically said he already had done just that at another Audi dealership. Although we were disappointed the car we wanted to test drive was unavailable, even though we called to check twice that day, we were more disappointed in the customer service. To top it off, the person who took us to test drive the S3 they had available was not knowledgeable at all about the car. He kept referring to the information sheet on the window when asked simple questions like if the car was an all wheel drive... WHILE driving.