I brought my car in because it wasn't starting con...

I brought my car in because it wasn't starting consistently. I would need to try starting it several times before the car would start. I brought it in to have it checked out, the technicians did some tests and told me my car was fine. I asked them to look again and they once again told me my car was fine. A couple weeks later, I was driving down to Carmel and stopped in Santa Cruz for some coffee. When I got back in the car, it wouldn't start even after I tried multiple times. I brought it to a local mechanic that happened to be open on a Saturday and it turns out I needed a new starter, which is something that this team at Serramonte should have caught. It took my car breaking down for someone to finally take it seriously and fix the problem. This is very irritating since I brought my car in to have this issue addressed and I was told nothing was wrong.