Matt T

Review of Grand Wailea A Waldorf Astoria...

Lots of bugs, lots of noise.

Lots of bugs, lots of noise.

When we first got to our room (not even on ground level), we noticed an ant or two in the room on the table. Not making a big deal of it, I killed them and moved on. One night we came back from dinner, set down our stuff in our room (including a wrapped brownie), and went out for a walk. When we came back an hour later, our room was infested with ants. They covered the brownie, the table and also covered several other tables in the room and were running all over the baseboard. They were even in the bathroom. Not sure if they were in the room already (we were quick in and out) or if putting a brownie down for an hour brought them in (including bathroom?).

We called and maintenance came and did a few minutes of cleaning and got rid of the brownie. I continued to see them, and management said they had no other rooms for us. I spent about two hours total killing around 40+ ants. Management did give us a $100 voucher to use on the property. I continued to see random ants throughout the weekend although only one or two at a time after this. On our last night there, I found a huge black cricket type of bug on our bed.

Another issue I have is noise. They have title floors outside the room, so anytime anyone pushes a cart or suitcase with wheels by your room, it s very loud. It woke me up quite a bit. We attempted a nap one afternoon, but with people coming and going during the day with suitcases, it s not possible with the loud tile.

Finally, I was a bit disappointed in the location of the swim up bar. They have a kids area and pool, and an adults area only and pool. The swim up bar is in the middle of the kids area. Who thought of this? We tried to sit by the side of the pool by the swim up bar, but were splashed and disturbed by the kids running wild (with no parent or staff supervision). We then went into the swim up bar, and although the bar itself is adults only, kids are feet away from you splashing and being wild.

I did give this two stars, as management did try to make it up with a $100 voucher (for the bugs), and the property is otherwise very nice. However, my wife hates bugs and was worried about sleeping because she thought ants would be crawling on her at night. Perfect way to kill the romance of the weekend. I didn t tell her about the large cricket thing or I m sure we would have ended up packing our things and leaving early.

*Also, I didn t really take this into consideration with my review, but be advised everything is very expensive. If you go to the pool area, it will be $15 a (alcoholic) drink. Things like nachos and a personal pan pizza run around $20 each. Room service is about twice as much as this.