My bike broke down in Orlando Last Sunday. I had m...

My bike broke down in Orlando Last Sunday. I had my bike towed here. They told me I would get an estimate before anything was done or any parts were ordered . Well that didn't happen there was no estimate I had to contact them because they never contacted me. When I called the first time they couldn't even tell me if it was a 300.00 or 400.00 part how much labor they estimated or anything. The second time I called they said the part would be in Wed. I called again on Thur. My bike was complete. They said delivery driver would call and set up a time to deliver it to me . That never happened. My boyfriend called and spoke to the service manager they like a miracle the delivery driver called. he was an hour away. Anyways when my bike was delivered and we received the receipt they had also installed a new coil. WHY??? they didn't say the part was bad. They said nothing only the electronic ignition was bad. Which makes me wonder if it was bad at all. Also the part they removed was under warranty. I cant get my warranty 250.00 worth because they damaged it on removal. AND they damaged the new part they installed we opened up the compartment to see what brand they installed and it has a big dent and a hole in it. We took photos and took it to our local dealer there service manager said it would never be something S&S would honor a warranty on because of the damage done to it on install. I am very thankful to the fact that they delivered my bike back to me for free. But your word is everything and if you say i will call you with an estimate then call and if you change other parts on someones bike then ask inform them ask them if they have the money to cover it.I am glad they fixed my bike however all this could have been avoided with some communication.