Stephanie Thompson

Review of DPCI - NYU Langone Medical Cen...

I received care at NYU's Langone Medical Center in...

I received care at NYU's Langone Medical Center in 2012. NYU's billing department has the worst customer service and the worst attention to detail that I have ever encountered. NYU's billing departments are divided into different entities that do not communicate with each other. This has made it exceptionally difficult for me to not only manage my bills and communication with NYU, but it has made it difficult for my insurance company to resolve payment conflicts with the various billing departments. I have been charged multiple times for the same procedure, which my insurance company became involved with and resolved. I was yelled at by a billing department customer service representative when I attempted to dispute a claim. Instead of sending a bill with one figure, NYU sends multiple bills, without comprehensive description of treatment that the patient can understand. After I had gone through much difficulty to clarify the charges and paid them on time, I asked for a receipt to be sent to me from NYU's billing department. I was never sent a receipt (its been 4 months). On top of everything, I just received an additional bill for treatment that I received 8 months ago. What kind of business is so disorganized that they are not even able to bill their patients in a timely manner? I have no confidence that I can trust the NYU billing department to bill me in a correct and efficient manner. DO NOT go to NYU unless you want to spend hours on the phone attempting to straighten out your charges.