Service Manager Sarah is not only exceptional in h...

Service Manager Sarah is not only exceptional in her knowledge of Mazda s, her customer service and ability to manage her team is one of the best I ve ever seen. Sometimes mistakes or miscommunication happens. Sarah not only addressed all concerns, she went the extra mile to understand my vehicle, even calling past service departments to get my service record and to anticipate needs on the horizon, giving me a rental for my trouble. She even stayed late to arrange a pick up that would work with my work schedule. And even as I was leaving that night, I saw her stay longer to help an unplanned drop in customer in distress. She very well could have said they were closed but she went the extra mile to calm the driver and get her back on the road driving safely.