I'm not sure what is going on with Fidelity Title ...

I'm not sure what is going on with Fidelity Title in Fresno these days. This has been my second time dealing with Fidelity and neither time was pleasant. Last time, their representative was late to an appointment and then tried to rush us signing documents. This time around, they held onto a refund check for almost a month before finally notifying us. When my father took time out of his day to inquire about it, a defensive representative met him in the reception area and rather than just apologize, attempted to offer bs excuses tantamount to "sometimes we notify people, sometimes we don't". Nice try at dodging. Providing free donuts to new real estate agents to convince them to use your title company will only go so far. Perhaps work harder on being professional with your actual clients if you want to have a good reputation. According to Google, Yelp and other sites, Fidelity have a long way to go. And if you look at my prior reviews online, I'm not someone who hands out low stars.