Helen Lasky

Review of Liberty London

So disappointing. I wanted to buy a special dress ...

So disappointing. I wanted to buy a special dress for a black tie event. I had to ask for help, and it was very obvious that I was looking to try something on. A very nice member of staff went and got dress from stockroom and I proceeded to try it on. I couldn't find my friend to help me zip the dress up, I stood outside dressing room and other members of staff ignored me, they could see I needed assistance. They were too busy chatting to offer me help. My friend helped instead. This is not the Liberty I remember. I bought the same dress from Harrods, was served beautifully and the assistant helped me in and out of the garments I chose, and I finally settled in the original dress I'd seen in Liberty. I also went to Harvey Nichols and was served beautifully there.